Shipping Policy

Last Updated: October 2026

At amazewood, we carefully prepare and pack every handcrafted wooden product to ensure it reaches you safely and in excellent condition. This Shipping Policy explains how we process, dispatch, and deliver orders placed through amazewood.com.

1. Where We Ship

We currently ship our products:

• Across India

• To selected international destinations, including the USA, Canada, UK, Europe, UAE, Australia, and other serviceable countries

International shipping availability may vary depending on the destination, product, courier restrictions, and applicable import regulations.

2. Order Processing

Most ready-to-ship orders are processed and dispatched within 2–5 business days after the order is successfully confirmed.

For handcrafted, customized, bulk, or made-to-order products, additional preparation time may be required. If your order requires additional time, we will communicate the estimated dispatch timeline with you.

Orders are generally processed on business days, excluding Sundays and Indian public holidays.

Please note that processing time is separate from the delivery/transit time.

3. Estimated Delivery Time

Estimated delivery times after dispatch are:

India: 3–10 business days
International: 7–21 business days

Delivery times are estimates and may vary depending on the destination, courier operations, weather conditions, holidays, remote locations, customs clearance, and other circumstances beyond our control.

International shipments may occasionally take longer due to customs procedures.

4. Shipping Charges

Shipping charges are calculated based on factors such as:

• Delivery destination

• Package weight and dimensions

• Shipping method

• Number of items in the order

The applicable shipping charge will be displayed at checkout before you complete your purchase.

From time to time, AmazeWood may offer free-shipping promotions or special shipping rates.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking details, where available.

You can use the tracking information provided to monitor your shipment through the respective courier's tracking system.

If your tracking information has not updated for an extended period, please contact us with your order number and we will assist you in checking the shipment status.

6. International Shipping, Customs & Duties

For international orders, the customer may be responsible for any:

• Import duties

• Customs charges

• VAT/GST or other local taxes

• Customs clearance fees

• Other charges imposed by the destination country

These charges are determined by the customs authorities of the destination country and are not included in the product price or shipping charge unless specifically stated at checkout.

AmazeWood does not control these charges and cannot guarantee the amount that may be assessed.

Customers are responsible for ensuring that the ordered products can legally be imported into their country.

7. Packaging & Protection

Because our products are handcrafted from wood, we take special care with packaging before dispatch.

Products are securely packed using appropriate protective materials based on the item's size, shape, and fragility.

Our goal is to ensure that your AmazeWood product reaches you safely while maintaining the quality and finish of the handcrafted piece.

Natural variations in wood grain, colour, texture, knots, and minor character marks may occur. These are inherent characteristics of natural wood and are not necessarily considered defects.

8. Damaged Orders

We carefully inspect and pack orders before dispatch. However, if your order arrives damaged during transit, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number

• Clear photographs of the product

• Photographs of the outer packaging

• A short unboxing video, if available

Please report shipping damage within 48 hours of delivery.

We may request additional information or photographs to assess the damage and determine the appropriate resolution.

9. Incorrect or Incomplete Address

Please carefully check your shipping address, phone number, email address, and postal code before placing your order.

AmazeWood cannot be held responsible for delays or additional shipping costs resulting from an incorrect, incomplete, or incorrectly entered delivery address.

If a package is returned to us because of an incorrect address, unsuccessful delivery attempts, or the recipient being unavailable, additional shipping charges may apply for reshipment.

10. Delayed or Undeliverable Shipments

Occasionally, shipments may be delayed because of circumstances outside our control, including:

• Severe weather

• Natural disasters

• Courier disruptions

• Public holidays

• Strikes or transportation disruptions

• Customs inspections

• Incorrect address information

• Remote-area delivery restrictions

We will do our best to assist you in such situations, but delivery dates are estimates and cannot always be guaranteed.

11. Lost Shipments

If a shipment is confirmed as lost by the courier, AmazeWood will work with the shipping provider to investigate the shipment and determine the appropriate resolution in accordance with our policies and the applicable courier terms.

Please contact us with your order number and tracking information if you believe your shipment may be lost.

12. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible.

Address changes can only be accommodated before the order has been dispatched. Once an order has been handed over to the courier, we may not be able to change the delivery address.

Any additional charges resulting from an approved address change or rerouting may be the responsibility of the customer.

13. Bulk & Wholesale Orders

For bulk, corporate, wholesale, or international orders, shipping arrangements may differ from standard website orders.

Shipping costs and delivery timelines for such orders will be communicated separately based on the order quantity, destination, dimensions, and shipping method.

For wholesale enquiries, please contact our team.

14. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us through the contact details provided on amazewood.com.

We are always happy to assist you.

Thank you for choosing AmazeWood and supporting handcrafted products made in India.